Benefits Overview

Beyond a great professional environment, Abington – Jefferson Health offers a competitive compensation and benefits package to full and part-time employees. A few highlights include medical, dental, sick time, vacation and holiday specialty certifications, discount parking, direct deposit, credit union, on-site childcare and more!

View more details.

Job #9217742
Vice President, Enterprise Access
Corporate Conference - Vice President, Administration
Full-Time
Abington Hospital - Jefferson Health
1200 Old York Road, Abington, PA 19001
Responsibilities:
Jefferson Health is a regional health system whose flagship hospital is Thomas Jefferson University Hospital in Center City, Philadelphia. Other hospitals in the 11-hospital system include Jefferson Hospital for Neuroscience, Methodist Hospital, Abington Hospital – Jefferson Health, Abington – Landsdale Hospital Jefferson Health, Jefferson Bucks Hospital, Jefferson Frankford Hospital, Jefferson Torresdale Hospital, Jefferson Cherry Hill Hospital, Jefferson Stratford Hospital and Jefferson Washington Township Hospital. The health system's hospitals serve as the teaching hospitals of Thomas Jefferson University. Last year, Thomas Jefferson University and Philadelphia University combined to create the newly named Jefferson University.

Jefferson is seeking a Vice President, Enterprise Access to lead and manage change to transform patient access across the enterprise that delivers a differentiated patient experience. The VP, Enterprise Access will work arm-in-arm with the operational and clinical leaders across the enterprise to create and implement a multi-year, omni-channel vision for a Patient Engagement Center (PEC) to support seamless patient access across the care continuum at all patient touchpoints. In this leadership position, the VP, Enterprise Access will elicit support from clinical and operational staff to lead access-focused initiatives that create and support exceptional patient access and service, provider and staff satisfaction, growth and volume management, advancement of process and technology innovation, and strong financial performance with superior efficiency and productivity. Through inspirational leadership, will introduce new ways of thinking and doing business, and targets efforts to source and build data-driven solutions and models to transform organizational culture.
  • Design, implement and support a seamless customer experience concept across all customer touchpoints, channels, processes and solutions across the enterprise to increase revenues, reduce costs and deliver outstanding service quality.
  • Execute the enterprise vision for seamless access, communicate it effectively to key stakeholders, create and foster a culture that encourages and supports change, and must be willing to advocate for an unpopular position when it is justified by data and/or the agreed-upon organizational strategy.
  • Lead a performance improvement-driven culture that optimizes a patient/customer-centric approach, which drives operational and service excellence throughout the organization.
  • Support the strategic, financial and clinical priorities by providing systems, processes and people-oriented methods to improve seamless access to care, including, but not limited to, physician appointment scheduling, registration, referral management, outreach and customer service delivery by the enterprise telephone operators.
  • Responsible for the implementation and sustainability of a seamless access initiative to improve patient experience across the enterprise in alignment with the strategic and operational objectives of the organization.
  • Establish performance metrics and monitor effectiveness of overall operation. Lead the development and implementation of solutions to increase operational efficiency and overall effectiveness.
  • Identify and collaborate with business owners of initiatives related to enhancing digital patient engagement and communications (i.e., MyChart capabilities) and support for patient access.
  • Influence and enthuse others through personal advocacy, commitment and resiliency to build a solid platform for change.
  • Provide visible and proactive leadership to patients, physicians, internal partners, leaders and contact center staff. Champion efforts to improve processes that achieve the highest possible levels of customer experience, access and satisfaction.
  • Coordinate efforts to ensure the effectiveness and efficiency of business practices, and partner with enterprise leaders (and their teams) to establish and maintain a cross-functional culture of business excellence.
  • Define, prioritize and drive execution of technology solution enhancement roadmaps to increase value, efficiency, effectiveness, usability and transparency into performance around access.
  • Develop and implement a recruitment, selection and retention strategy and performance management process for staff, ensuring appropriate training, education and development of staff in accordance with organizational standards and defined service outcomes.
  • Foster an organizational environment that encourages leaders to share leadership, ownership, responsibility and accountability for optimizing performance.

Qualifications:
  • Ten years of progressively increasing levels of executive responsibility with proven results required.
  • Significant years of progressive responsibility and experience in the various aspects of ambulatory and multispecialty physician practices in multiple locations (500 providers or more).
  • Ten years of progressively responsible experience managing complex patient access omni-channels (both incoming and outgoing).
  • Master’s degree in Business, Health Care Administration or related field.
  • Current Lean Six Sigma Black Belt or Green Certification is preferred, but not required.
  • Active participation in HFMA, ACHE, MGMA.
Abington Hospital – Jefferson Health is an equal opportunity employer, and our policy prohibits discrimination in employment because of race, creed, national or ethnic origin, gender, sexual orientation, age, disability, marital status, or veteran status.
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Benefits Overview

Beyond a great professional environment, Abington – Jefferson Health offers a competitive compensation and benefits package to full and part-time employees. A few highlights include medical, dental, sick time, vacation and holiday specialty certifications, discount parking, direct deposit, credit union, on-site childcare and more!

View more details.

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