Service Desk Support Specialist
Health Information Systems
Relief - 3pm-11:30pm - Every Other Weekend (Afternoons) - 8 Hours/Week
1200 Old York Road, Abington, PA 19001
With limited supervision from the Information Technology Manager, Data Center Operations, provides first-level support for service desk calls. Responds to inquiries and requests for assistance with the organization's computer systems or PCs. Identifies, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Technology areas to resolve problems, if necessary.
2+ years' experience in computer-related position required.
Healthcare applications experience and training preferred.
Experience with problem-tracking software preferred.
Associate's degree in Computer Science or 2-year technical degree in related field preferred.
MS Office and MS Windows experience preferred.
Ability to work on short notice to provide operations coverage in emergency situations and operate all computer systems on all shifts.
Abington Hospital – Jefferson Health is an equal opportunity employer, and our policy prohibits discrimination in employment because of race, creed, national or ethnic origin, gender, sexual orientation, age, disability, marital status, or veteran status.
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