Seamless Access Representative
Central Scheduling - NWG
Part-Time - 8am-12pm - Days - 20 Hours/Week
Fort Washington Call Center
, Fort Washington, PA 19034
Fort Washington Call Center Location
Handle multi-channel interactions in a centralized contact center environment for patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve, providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first-call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry.
Schedule patient appointments and register patient across the Jefferson Health System for primary and specialty care visits and/or at least 4 outpatient service lines in accordance with established clinical and insurance requirements to improve access and care coordination.
Utilize electronic medical record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Ensure regulatory and compliance requirements, following local payer coverage determinations.
Access contact center software to answer, coordinate, track and monitor interactions across multiple channels of communication.
Maintain qualitative and quantitative individual and team performance targets.
Interact with co-workers, visitors and other staff consistent with the values of Jefferson.
High school diploma or GED.
Associate's degree preferred.
Customer service experience, preferably in a healthcare setting.
Conditions of Employment:
Proficient in the use of computers. Type 35 wpm.
Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
Bilingual skills a plus.
Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI fingerprint-based federal criminal records check. The selected candidate will not be allowed to commence working until all three (3) are completed satisfactorily.
Abington Hospital – Jefferson Health is an equal opportunity employer, and our policy prohibits discrimination in employment because of race, creed, national or ethnic origin, gender, sexual orientation, age, disability, marital status, or veteran status.
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