Seamless Access Representative
Central Scheduling - NWG
Part-Time - 8am-12 noon, Monday-Friday - 20 Hours/Week
Abington Hospital - Jefferson Health
1200 Old York Road, Abington, PA 19001
Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Follow departmental protocols to ensure patient safety and accurate data entry. A team player who takes the initiative to deliver an exceptional patient experience to improve patient satisfaction and increase revenue.
Conditions of Employment:
Education: High school diploma or GED. Associate's degree preferred.
Experience: 2 years of customer service experience, preferably in a healthcare setting. Experience in a customer support role.
Other Requirements: Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus.
Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI fingerprint-based federal criminal records check. The selected candidate will not be allowed to commence working until all three (3) are completed satisfactorily.
Abington Hospital – Jefferson Health is an equal opportunity employer, and our policy prohibits discrimination in employment because of race, creed, national or ethnic origin, gender, sexual orientation, age, disability, marital status, or veteran status.
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