Benefits Overview

Beyond a great professional environment, Abington – Jefferson Health offers a competitive compensation and benefits package to full and part-time employees. A few highlights include medical, dental, sick time, vacation and holiday specialty certifications, discount parking, direct deposit, credit union, on-site childcare and more!

View more details.

Job #9247254
Seamless Access Lead
Emergency Trauma Center Registration
Part-Time - Days - 20 Hours/Week
Abington Hospital - Jefferson Health
1200 Old York Road, Abington, PA 19001
Primary Function:
Working leader to provide day-to-day support for the Patient Engagement Center staff, acting as a subject matter and technical expert, super user, primary escalation point, preceptor and performance coach. Collaborate with manager to coordinate and supervise department to ensure adequate coverage. Perform a variety of patient care activities, including prompt and accurate handling of scheduling, registration, revenue cycle processes and patient, physician and payer concerns.

Essential Functions:
  • Complete knowledge and understanding of the scheduling and registration of physician practices and service lines across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
  • Utilize electronic medical record (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
  • Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Ensure regulatory and compliance requirements, following local payor coverage determinations.
  • Identify patient's liability and the collection of this out-of-pocket expense, including co-payment, deposits and past-due balances.
  • Access contact center software to answer, coordinate, track and monitor interactions across multiple channels of communication to address issues, audit for compliance and quality, and escalate when appropriate.
  • Support and guide representatives and manage the workflow of day-to-day operations. Ensure that PER meets performance metrics and manage escalated interactions by following established protocols to ensure patient safety and data integrity.
  • Train, provide feedback and coach in real time to PER in support of their adherence and productivity goals. Round on a frequent basis to handle escalated calls and to ensure PERs are providing optimal patient calls and are in compliance with Jefferson Health policies and procedures, including the Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI) at all times.
  • Assist in monitoring queue and tracking inbound and outbound calls. Apprise PER of calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback.
  • Interact with co-workers, visitors and other staff consistent with the values of Jefferson.

Qualifications

Education:
  • High school diploma or GED.
  • Associate's degree preferred.

Experience:
  • 3 years of customer service experience within the Patient Engagement Center.

Certificates, Licenses and Registration:
  • Certified Professional Coder (CPC®) preferred.

Other Requirements:
  • Proficiency in the use of computers and ability to type a 35 wpm.
  • Strong customer service skills and the ability to demonstrate compassion and empathy.
  • Must be able to multitask and handle telephone conversation with customers while entering data in a computer in real time.
Abington Hospital – Jefferson Health is an equal opportunity employer, and our policy prohibits discrimination in employment because of race, creed, national or ethnic origin, gender, sexual orientation, age, disability, marital status, or veteran status.
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Benefits Overview

Beyond a great professional environment, Abington – Jefferson Health offers a competitive compensation and benefits package to full and part-time employees. A few highlights include medical, dental, sick time, vacation and holiday specialty certifications, discount parking, direct deposit, credit union, on-site childcare and more!

View more details.

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