Benefits Overview

Beyond a great professional environment, Abington – Jefferson Health offers a competitive compensation and benefits package to full and part-time employees. A few highlights include medical, dental, sick time, vacation and holiday specialty certifications, discount parking, direct deposit, credit union, on-site childcare and more!

View more details.

Job #9217171
Patient Navigator - Jefferson Signature Services
Development Office
Full-Time
Abington Hospital - Jefferson Health
1200 Old York Road, Abington, PA 19001
Primary Function:
Coordination of Signature Services for program members, their families and select VIP/high-profile patients. Delivery of service with the highest standards of care with an emphasis on patient privacy, safety and patient satisfaction.

Essential Functions:
  • Facilitate patient appointment scheduling and provide high-quality services for JSS members, patients in the Brind-Marcus Center and other high-profile patients.
  • May include appointment scheduling for Aria, Abington, Navy Yard, Methodist and Kennedy.
  • Partner with clinical and hospital departments to identify processes to facilitate timely, comprehensive appointments that are seamless.
  • Facilitate education of clinical staff and nurses to ensure quality care and that services are coordinated for JSS patients and their family members.
  • Navigation of Signature Services members, their families and select others for inpatient and outpatient encounters with an emphasis on privacy, patient safety and the highest standards for patient satisfaction.
  • Provide 24/7 availability to patients when on duty, which often requires immediate decision making for referral. The Navigator may at their discretion decide they are needed on site and will come in during off-hours.
  • Coordinate various medical record and insurance details for outpatient and inpatient services.
  • Responsibilities include nighttime telephone on-call schedule.
  • Serves as the principal educator to clinicians and staff regarding the mission and philosophy of the Jefferson Signature Services program.
  • Communicate effectively with physicians and their staff throughout the institution.
  • Ensure confidentiality and compliance with HIPAA, Medicare and other governmental regulations.
  • Interact with co-workers, visitors and other staff consistent with the iSCORE values of Jefferson.

Qualifications

Educational/Training Requirements:
  • Bachelor’s degree preferred, but not required.

Experience Requirements:
  • 5-7 years of experience in a healthcare setting, customer service or service-oriented field.
  • Experience in a medical or health-related business preferred.
  • Experience at Jefferson preferred.
  • The individual must demonstrate independent leadership skills in their ability to facilitate clinical movement through Jefferson.
  • They must work effectively with all colleagues (clinical and administratively) in order to quickly, effectively and independently assess the ability to discern the appropriate level of care at the right place and right time and with the right clinician.

Additional Information:
  • Excellent written and strong interpersonal and communication skills.
  • Ability to work well with both internal and external constituencies.
  • Must be able to multitask and be detail-oriented with strong service mentality.
  • PC skills, including Microsoft Office.
  • Demonstrated experience with database software systems and Microsoft Office.
Abington Hospital – Jefferson Health is an equal opportunity employer, and our policy prohibits discrimination in employment because of race, creed, national or ethnic origin, gender, sexual orientation, age, disability, marital status, or veteran status.
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Benefits Overview

Beyond a great professional environment, Abington – Jefferson Health offers a competitive compensation and benefits package to full and part-time employees. A few highlights include medical, dental, sick time, vacation and holiday specialty certifications, discount parking, direct deposit, credit union, on-site childcare and more!

View more details.

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